Christie Collins
Client Experience Assistant
“Taking care of the little details so every person feels valued, supported, and cared for.”
My Role at Awaken Travels
My role at Awaken Travels is to be a dependable point of contact for our clients before, during, and after their travels. I work behind the scenes to keep everything organized, communicate important information, and make sure each client feels supported throughout their journey.
Before joining Awaken Travels, I worked as an assistant to an interior designer, where I gained valuable experience in organization, communication, and understanding each client's individual needs. Those skills naturally carried over into my role here, where I now help create a thoughtful and seamless experience for every traveler.
How I Support Every Traveler
I help clients with travel documents, important reminders, account updates, payments, and pre-travel preparation, along with any questions or concerns that come up along the way. I also check in before, during, and after each trip to make sure everything goes as smoothly as possible.
Documents & Reminders
Keeping travel documents organized and sending the reminders that matter, so nothing gets missed.
Accounts & Payments
Handling account updates and payments so the details stay on track from booking to departure.
Before, During & After
Checking in at every stage of the trip to make sure each client feels supported the whole way through.
The Little Things
What I Love Most
Knowing that I can make someone's experience easier and less stressful. Travel should be exciting, and I enjoy helping clients feel confident, prepared, and genuinely cared for every step of the way.
What Hospitality Means to Me
Paying attention, being dependable, and treating every person with kindness and respect. It's about anticipating someone's needs, following through, and making them feel like they are more than just another client.
Outside of Work
My family is the most important part of my life, and I am especially proud to be a mom. I bring that same caring, personal approach into my work every day.
Here to Support Your Journey
Whatever you need, before, during, or after your trip, I'm here to help make it easy. Let's make sure every detail is taken care of.